Balanced Health Privacy Policy

Balanced Health uses practice management software provided by SimpleClinic. This document provides details on how we store, use, and collect Personal Information and Sensitive Information that your practitioner, or you, provide us. This document is for patients. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of the Personal Information you provide us. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au


What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information you may provide us while attending our clinic include: your name, date of birth, address, email address, phone numbers. This Personal Information is obtained when you as a patient access our public pages and provide Personal Information to us as part of an online booking, form submission, or invoice payment. The Personal Information we collect from you is collected as part of us providing our services to your healthcare practitioner, our registered user, and is used purely in the provision of services to your healthcare practitioner. Personal Information you provide using public elements of our platform, such as online booking, form submission, or invoice payment, may be used for capacity planning purposes. The information used for this purpose is restricted to technical information and includes: the method of connection to the internet, device type, screen dimensions, operating system, and browser details. This information is anonymised and not linked directly to your patient record.

Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive Information you may provide us with while using the SimpleClinic platform includes: your health history information. Your healthcare practitioner may also provide Sensitive Information about you while providing their services to you. The Sensitive Information provided by you, or your healthcare practitioner, is used only for the provision of our services to your healthcare practitioner.


Third Parties

Personal Information and Sensitive Information stored within our software is collected from you as a patient or your healthcare practitioner. We do not collect Personal Information or Sensitive Information about you from third parties.

Disclosure of Personal Information and Sensitive Information

The Personal Information you store within our software may be disclosed in a number of circumstances including the following: Third parties where your healthcare practitioner has chosen to integrate with third-party services. These include: payment gateway providers, email service providers, financial and accounting providers (Xero), our upstream communications providers (Mailgun, Twilio, FoneDynamics, and I-Screen), and external calendar providers (Cronofy, Google, Apple, Microsoft, Zoom). Your healthcare practitioner controls which services your Personal Information is disclosed to and which information is disclosed. Other than as required by law, we would not disclose the Personal Information you have provided to us without your written consent.

Security of Personal Information and Sensitive Information

The Personal Information you provide while using SimpleClinic is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We utilise a number of safeguards to protect Personal Information, including:

  • Username and password access to the SimpleClinic platform

  • Encryption of all Sensitive Information at rest using AES-256-bit encryption

  • Encryption of all Sensitive Information in transit using 256-bit SSL encryption

  • Encryption of all Personal Information in transit using 256-bit SSL encryption

  • Access logging and auditing of requests to access and modify Personal Information and Sensitive Information

  • Firewall and IP traffic monitoring for suspicious or malicious traffic


Access to your Personal Information and Sensitive Information

To access the Personal Information and Sensitive Information you, or your healthcare practitioner, have provided us with, please contact your healthcare practitioner.

When the Personal Information and Sensitive Information you provided us with is no longer needed for our provision of services to your healthcare practitioner, we will take reasonable steps to destroy or permanently de-identify it.

Use of Cookies

Balanced Health utilises cookies on our public pages. When you consent to cookies, we use these to do the following:

  • Deliver our core services to you, including online booking, forms, and invoice payments

  • Monitor page performance and network capacity

We do not utilise cookies for marketing or advertising purposes.


Policy Updates

This Policy may change from time to time. The current version is available on request by emailing admin@balancedhealth.com.au


Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Balanced Health
Shop 6/32-34 Musgrave Street
Coolangatta QLD 4220
admin@balancedhealth.com.au
(07) 5599 1339